AC Hotel BY Marriott Ottawa Dwtn | Hotel in OTTAWA

| 9.2 (988 Reviews) | 1 Bathroom

Downtown Ottawa Hotel | AC Hotel BY Marriott Ottawa Dwtn

Hotel in Downtown Ottawa, OTTAWA

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and self parking.
AC Hotel BY Marriott Ottawa Dwtn offers 159 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. 55-inch Smart televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Fireplace

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Heating

Internet

Kitchen

Laundry

Policies

Check-in

Check-in start time: 4:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for cooked-to-order breakfast: approximately cad 16 to 25 for adults, and cad 16 to 25 for children covered self parking fee: cad 37.5 per day (in/out privileges) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Kristofer

Jul 20, 2026 08:53:49 PM

Review Score: 4

Summary: Our stay at AC Hotel Ottawa was unfortunately disappointing. The biggest issue was that our room was not cleaned for two consecutive days. When we raised this with the front desk, we expected the staff to acknowledge the inconvenience and work with us to find a reasonable solution. Instead, we were met with a lack of empathy and very little willingness to help. Even after the manager became involved, the only compensation offered was Marriott Rewards points. As international visitors who rarely stay at Marriott hotels, this had little to no value for us. We explained this, but no alternative solution was offered. It left us feeling that resolving the issue and ensuring guest satisfaction was not a priority. Another disappointing aspect was that the staff repeatedly used the wrong pronouns when addressing us, even after we politely corrected them. Mistakes happen, but after being informed, we expected more care and respect. Perhaps this was simply due to a language barrier. Another example was when we asked about a sightseeing bus. The staff did not know what we meant and simply told us to “just Google it.” Overall, what disappointed us most was not only the housekeeping issue itself, but the way it was handled. Problems can occur at any hotel, but great customer service is about taking responsibility, showing genuine concern, and making guests feel valued. Unfortunately, we did not experience that here.

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FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Downtown Ottawa hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Downtown Ottawa hotel starts from $164 per night with includes Wheelchair Accessible, Bedding/Linens, Heating, Laundry, Entertainment, Security/Safety, Wellness Facilities, Fireplace, Internet, Kitchen, Air Conditioner, Business Services, Restaurant, Breakfast, Child Friendly, Parking, Pool, Accessibility, Bar, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Ottawa hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Downtown Ottawa hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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